Perceptics' Unmatched Customer Service
Capturing and processing images of vehicles is a complex process that requires careful planning. Our imaging experts work with our customers from the very beginning of a project to make sure the geometry, lighting, triggering mechanism, and software configurations are all specific to each individual site. After 40 years of doing this work, we've discovered that a simple out-of-the-box solution does not provide optimal performance.
When you work with Perceptics you can expect:
- A team of experienced program managers and engineers that will work with you to understand your unique environment and deliver a system that is guaranteed to optimize results
- Installation support and basic troubleshooting training
- Regional OCR configurations and the ability to update configurations as often as you need
- OCR configuration updates uploaded to your system within weeks
- Customer service phone support 24/7 and engineering phone support during work week hours
- Return to factory evaluation and repairs for all non-consumable parts
- Replacement parts shipped with 48 hours of the customer service ticket being opened
Our customers have found Perceptics equipment tends to outlast our competitors, without degredation in performance, even in the harshest environments. We pride ourselves on developing superior technologies and delivering unmatched customer service.
We are the imaging company that listens to your needs, forms lasting relationships, and strives to always meet your expectations.